PaymentReport Support

Popular Articles
What documents are accepted for Proof of Residence?
The following documents are accepted for Proof of Residence: 1. Valid government identification card with rental address listed. 2. Renters Insurance Policy. 3. Utility Bill - Electric, Gas, Water, Telephone, Internet, or Cable. 4. Bank or Credit ...
Do you refund the set-up fee if the landlord or property manager does not participate?
Note: We no longer charge a Set-Up Fee for property manager/landlord verified Lease records. Reporting is Free for those Lease records. Unlike other services, we don't allow the set-up fee to be submitted unless the landlord or property manager has: ...
How do you compare to other reporting services?
Our focus is to provide an affordable reporting option with simple pricing. We don't believe you should be paying over $100.00 or considering a payment plan to simply report rental payments so we offer our Free Plan if your property manager/landlord ...
Which credit bureaus do you report to?
We currently report to:
How many months of payment history may be reported?
We currently report the current month as the current bureau we report to does not accept the 24-month history data. We are not able to report any payment history that occurred over 24 months ago as well. We also report the lease start date though, ...

Recent Articles
Why was the Lease rejected and not approved?
If the Lease record you added is "Rejected" by our company and not approved, it indicates we do not have enough information to validate the lease agreement and rental payments or the Lease record no longer meets our reporting requirements. We are ...
Do you offer Renters Insurance?
Yes, we have partnered with Sure to offer renters insurance. Click here or get started below. Thank you!
Do you recommend any other credit-building tools or products?
Yes, we recommend the following products: - Chime Credit Builder Secured Visa® Credit Card - Help increase your FICO® Score by an average of 30 points.* - A better way to build credit. To apply for Credit Builder, you must have received ...
What if I don't have a bank account?
Our Bank Verification option is the best way to verify your past and future payments. If you do not have a bank account, we recommend the following options: Option #1 - Open an account through Chime® - Put cash in your account. - Pay rent through ...
Which documents are accepted for the Proof of Payment Upload option?
We will consider the following Proof of Payment documents: (Note: We recommend using the Bank Verification option, when possible, to verify past payments as you are not required to upload documents - How do I use the Verification Wizard to verify ...

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