Contact Information

Contact Information

Please email us at support@paymentreport.com as email is our main contact method along with our Support ticket system.  

Phone: 303-459-4990
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    • What if PaymentReport is not appearing on my credit report?

      First, please use the articles below to confirm the Month/Year has been verified and reported and that the set-up fee has been paid to enable reporting if using the Property Manager Verification option.  If the record has not been reported yet, the ...
    • Do you report late payments?

      Per the agreements with our partner credit bureaus we are required to report both positive and negative information, if present, for each account.  If the landlord/property manager enters a late payment status for a lease the information will be ...
    • Connect to your Bank Account using Plaid

      1. Log in to your PaymentReport profile. 2. Select Click Here to Verify Your Payment on the Dashboard. 3. Select the Lease record you want to verify. 4. Select Continue. 5. Select Bank Verification.   Note: If you have not entered your payment ...
    • Why is there a "You have leases to review" message on my dashboard?

      Note: The tenant self-registration option is no longer available as of October 2022.  Please see Does the landlord/property manager need to be involved? for more information.   The message indicates one or more of your tenants utilized our ...
    • May I invite my landlord/property manager to use the service?

      We recommend using our Verification Wizard to verify your payment history through your bank account or by uploading proof of payment history.  The Verification Wizard does not require that your property manager or landlord be involved with the ...