How do I mark a payment as not being collected?

How do I mark a payment as not being collected?

1. Log in to your PaymentReport profile.
2. Select Payments from the main menu or on the Dashboard select the Past Due, Due Today, or Due Within 30 Days links in the "You have unverified payments" section to be taken directly to a list of unverified payments.  
3. Unverified payments will have a False iconin the Verification column.
4. Select the View icon for the unverified payment you wish to skip.
5. In the Payment section select the Skip Payment icon.
6. Select Confirm to skip the payment.

Note: The Skip Payment icon will not be visible if the payment has already been marked as Verified.  





    • Related Articles

    • As a tenant, may I update a Payment record to Paid/Received?

      Yes, there are multiple payment verification options depending on the type of Lease record you added to the system. Monthly Lease:  Please use the Verification wizard to verify your payments: How do I use the Verification Wizard to verify past ...
    • How do I add a Late Fee to an outstanding payment?

      1. Log in to your PaymentReport profile. 2. Select Payments from the main menu or on the Dashboard select the Past Due, Due Today, or Due Within 30 Days links in the "You have unverified payments" section to be taken directly to a list of unverified ...
    • How to enter Payment Schedules for a Lease

      Add the payment details for the lease, starting with the Start Date of the lease through the end date or select "No End Date" if the lease is month-to-month, so we may report the full payment history of the lease. Steps (Payment Schedules section ...
    • How do I view the payment history for my lease?

      1. Log in to your PaymentReport profile. 2. Select Leases from the main menu. 3. Click your existing Lease record. 4. The Verified Payment History section will display the verified payments. If your property manager or landlord added the Lease ...
    • Which documents are accepted for the Proof of Payment Upload option?

      We will consider the following Proof of Payment documents: (Note: We recommend using the Bank Verification option, when possible, to verify past payments as you are not required to upload documents - How do I use the Verification Wizard to verify ...