Why was the Lease rejected and not approved?
If the Lease record you added is "Rejected" by our company and not approved, it indicates we do not have enough information to validate the lease agreement and rental payments or the Lease record no longer meets our reporting requirements.
We are required to conduct additional research besides reviewing the information you provide so other factors may have resulted in the decision. We are not able to share all of the factors that contributed to the decision.
If the Lease was initially approved but later set to Rejected, the Lease no longer meets our current reporting requirements. Additional information will be required in order to continue reporting for a Lease that was updated to Rejected.
To activate the Lease or continue reporting for an updated Lease, please have the property manager/landlord provide additional information by uploading these three items to the Lease record, or open a ticket for assistance:
1. Additional identification, such as a government-issued ID, to confirm your identity as the property manager/landlord.
2. Proof of payments received for latest rental payment, such as a payment confirmation for the tenant's payment, bank statement showing the rental deposit, etc.
3. Proof of Homeowner Insurance for rental property.
We will review the additional information to determine if we can approve the Lease, or if we will not be able to report for the lease if we do not have sufficient information.
If we cannot approve the Lease, please see the articles below for other credit building options.
Related Links:
Related Articles
How to add a Lease
Note: This option requires you to connect to your bank account through Plaid or upload Proof of Payment screenshots to verify your payment history. If you cannot connect to your bank account or upload payment proof, you will be able to invite your ...How do I add a new lease record?
Note: We offer two registration options: 1. Tenant Self-Registration - The tenant will enter the property and lease details within our system. The tenant will verify payment history through our Bank Verification or Proof of Payment Upload option and ...How do I edit or extend an existing lease?
1. Log in to your PaymentReport profile. 2. Select Leases from the main menu. 3. Select the View icon for the lease you wish to edit. 4. In the Payment Schedule section select the Add icon to add a new payment schedule. (Note: You will not be able ...What documents are required to activate a lease?
In order to activate a lease record, you must upload a signed copy of your lease record. If the entire lease exceeds our file limit, please upload the first page of the lease instead. Related Links: How do I complete the verification of a new ...How do I end or cancel a lease?
1. Log in to your PaymentReport profile. 2. Select Leases from the main menu. 3. Select the View icon for the lease you wish to end. 4. Select the End Lease button in the top-right. 5. Select Confirm to End the Lease. (Note: This will delete any ...